AI-First CS Leader in NYC

New York, New York, United StatesPosted 14 hours ago

Technology & IT

About the Role

Nory is scaling its AI-first restaurant-management platform and is hiring a Head of Customer Success to lead the US function from New York. You will own retention, adoption, and expansion, and build a CS strategy that is AI-native from day one.

You’ll design playbooks, deploy AI tooling, hire and coach the team, and partner with Sales, Onboarding, Product and Support to ensure value is realized at every stage of the customer journey.

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What You'll Do

Nory is scaling its AI-first restaurant-management platform and is hiring a Head of Customer Success to lead the US function from New York.

You will own retention, adoption, and expansion, and build a CS strategy that is AI-native from day one.