Finance & Banking • Greensburg, Indiana, United States
Legal Entity: Honda Federal Credit Union
Business Unit: Honda Federal Credit Union
Department: Greensburg Branch
Division: 1CU
Work Location: Honda Federal Credit Union - Greensburg, IN Location
Shift: 1st
Workstyle: 100% Onsite
Career Level: 2
Job Grade: Non-Exempt-4 (NE4)
The SR MSR is responsible for understanding/performing/troubleshooting a broad variety of Member services such as transactions, opening and closing accounts, processing consumer and R/E loan applications, filing disputes, and assisting members with any questions/concerns in regards to their account. Have full knowledge of the Credit Union’s products and services. Associates need to have customer service and sales skills and personal finance knowledge, ability to multi-task, maintain confidentiality and communicate effectively.
Products/Services/Systems: Have a working knowledge of all HFCU deposit and consumer loan products, and services.Working knowledge of operational systems to effectively perform: Teller Transactions, New memberships/accounts; New services; Loan applications / processing; Basic IRA processing; Equity applications.Basic Mortgage Knowledge Policies/Procedures/Compliance: Effective and confident working knowledge of all HFCU policies and procedures based on industry regulations, and a basic understanding of how those apply to day-to-day operations.
Emerging areas: This also includes educating members on new technologies provided by HFCU Emerging areas: This also includes educating members on new technologies provided by HFCU
• Sales and Service
Effectively and Confidently interacts with members in a professional and courteous
manner while evaluating their needs. This evaluation would lead to consistent
opportunities to educate and/or cross sell products and services to meet those needs.
Strong working knowledge of Service Plus and TMA training leading to effectively and
confidently meeting customer service expectations and metrics. Effective and
confident in moving beyond the member’s initial request and offering additional
education / opportunities to the member
Member interaction may be inbound or outbound
• Team Oriented
Able to work within a team to accomplish the overall goals/products/services regardless of one’s own area
What differentiates Honda and make us an employer of choice?
Total Rewards:
Career Growth:
Additional Offerings:
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
