Gastonia, NC 28056 Duration: 12+ Months Contract Pay Rate: $20 per hour on W2
We are seeking a Customer Service Representative to join a fast-paced Customer Care team supporting residential and commercial utility customers. This role is responsiblefor delivering exceptional customer service by handling billing inquiries, payment arrangements, service requests, account concerns, and emergency-related calls while ensuring compliance with company procedures and regulatory requirements.
Key Responsibilities:
Respond to inbound customer calls professionally and efficiently
Build trust with customers by providing timely resolutions and excellent service
Assist customers with billing inquiries, payment plans, service notices, and account-related concerns
Handle difficult customer interactions and effectively de-escalate escalated situations
Support customers experiencing credit or payment difficulties and provide appropriate referrals when needed
Maintain accurate documentation and follow established processes and procedures
Utilize Customer Information Systems and Microsoft Office tools daily
Meet productivity, quality, and customer satisfaction goals
Collaborate effectively with internal teams and departments
Support emergency-related customer situations as required
Required Qualifications:
Strong verbal and written communication skills
Excellent customer service, negotiation, and problem-solving abilities
Ability to work independently with minimal supervision
Proficiency with Microsoft Office applications and computer systems
Strong multitasking and time management skills
Ability to work under pressure in a fast-paced environment
Flexibility to work varying shifts, nights, weekends, and emergency schedules
Ability to successfully complete a background check and drug screening
Preferred Qualifications:
3+ years of customer service or customer contact experience
Experience handling billing, payment arrangements, or account management
Work Environment:
Office-based environment
Training schedule: Monday–Friday, 8:00 AM – 5:00 PM
First 6 months onsite full-time
Potential remote work opportunity after 6 months based on performance and business needs
If you are passionate about customer service and enjoy helping customers navigate challenging situations, we encourage you to apply.
Customer Service Representative
Gastonia, NC 28056 Duration: 12+ Months Contract Pay Rate: $20 per hour on W2
We are seeking a Customer Service Representative to join a fast-paced Customer Care team supporting residential and commercial utility customers. This role is responsiblefor delivering exceptional customer service by handling billing inquiries, payment arrangements, service requests, account concerns, and emergency-related calls while ensuring compliance with company procedures and regulatory requirements.
Key Responsibilities:
Respond to inbound customer calls professionally and efficiently
Build trust with customers by providing timely resolutions and excellent service
Assist customers with billing inquiries, payment plans, service notices, and account-related concerns
Handle difficult customer interactions and effectively de-escalate escalated situations
Support customers experiencing credit or payment difficulties and provide appropriate referrals when needed
Maintain accurate documentation and follow established processes and procedures
Utilize Customer Information Systems and Microsoft Office tools daily
Meet productivity, quality, and customer satisfaction goals
Collaborate effectively with internal teams and departments
Support emergency-related customer situations as required
Required Qualifications:
Strong verbal and written communication skills
Excellent customer service, negotiation, and problem-solving abilities
Ability to work independently with minimal supervision
Proficiency with Microsoft Office applications and computer systems
Strong multitasking and time management skills
Ability to work under pressure in a fast-paced environment
Flexibility to work varying shifts, nights, weekends, and emergency schedules
Ability to successfully complete a background check and drug screening
Preferred Qualifications:
3+ years of customer service or customer contact experience
Experience handling billing, payment arrangements, or account management
Work Environment:
Office-based environment
Training schedule: Monday–Friday, 8:00 AM – 5:00 PM
First 6 months onsite full-time
Potential remote work opportunity after 6 months based on performance and business needs
If you are passionate about customer service and enjoy helping customers navigate challenging situations, we encourage you to apply.
What You'll Do
Respond to inbound customer calls professionally and efficiently
Build trust with customers by providing timely resolutions and excellent service
Assist customers with billing inquiries, payment plans, service notices, and account-related concerns
Handle difficult customer interactions and effectively de-escalate escalated situations
Support customers experiencing credit or payment difficulties and provide appropriate referrals when needed
Maintain accurate documentation and follow established processes and procedures
