Retail Technical Training Coordinator- EAST (51)

Retail Technical Training Coordinator

The Retail Technical Training Coordinator delivers technical training programs for automotive technicians across Goodyear Retail, using in-person, virtual, and hands-on methods. It focuses on building expertise in diagnostics, repair, safety, and emerging vehicle technologies (ADAS, EV/HEV). The position combines classroom facilitation with in-shop coaching to improve technician performance and repair quality. It also manages training compliance, certification tracking, and alignment with OEM and regulatory requirements. Additionally, the role partners with cross-functional teams to develop curriculum and continuously improve technical capability across the network.

Why This Role Matters

• Ensures technicians deliver safe, accurate, and high-quality repairs, directly impacting customer satisfaction and reducing costly rework.
• Builds future-ready workforce capabilities by driving adoption of new technologies and certifications across the retail network.

What You Will Do

• Deliver technical training (in-person, virtual, and hands-on) across automotive systems and emerging technologies.
• Coach technicians in-store, conduct skill gap analyses, and improve diagnostics, productivity, and repair quality.
• Develop and facilitate training programs, including ASE and internal certification preparation.
• Track training records, certifications, and effectiveness using LMS while ensuring compliance with standards.
• Partner with internal teams to design curriculum, training materials, and technical content.
• Support new product, tool, and technology launches through structured training and field enablement.

What We Are Looking For

• Associate's degree in automotive technology or related field required; equivalent experience (minimum 8 years) considered in lieu of a degree, along with Master ASE Automotive Technician certification (including L1) and additional ASE certifications preferred.
• Minimum of 5 years of hands-on diagnostic and repair experience, with exposure to automotive retail, dealership, OEM, fleet, or supplier environments.
• Advanced mechanical and diagnostic expertise across major vehicle systems, including strong knowledge of diagnostic strategies, tools, and service systems.
• Strong communication, coaching, and analytical skills, with the ability to simplify complex concepts, identify skill gaps, and operate independently in a field-based environment.
• Must reside within the assigned territory and be able to travel 75–80% including overnight, with the ability to perform hands-on demonstrations, meet physical requirements, and maintain a valid driver's license.