Overview

Company
Social Leverage LLC
Location
New York, New York, United States
Social Leverage LLC

Finance & Banking • New York, New York, United States

Director of Global Customer Experience, Trading API

New York, New York, United StatesPosted 9 hours ago
Finance & Banking

About the Role

Alpaca is seeking a Director of Customer Experience for the Trading API to lead and scale our global customer support. You will oversee General and VIP support, set service levels, and work with Product, Engineering, and Compliance to turn customer insights into action.

The role requires strong leadership, broker-dealer experience, and the ability to drive data-driven improvements across a distributed team. A global, remote-friendly setup with cross-border collaboration is expected.

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What You'll Do

Alpaca is seeking a Director of Customer Experience for the Trading API to lead and scale our global customer support.
You will oversee General and VIP support, set service levels, and work with Product, Engineering, and Compliance to turn customer insights into action.
The role requires strong leadership, broker-dealer experience, and the ability to drive data-driven improvements across a distributed team.
A global, remote-friendly setup with cross-border collaboration is expected.

Skills & Technologies

Finance & Banking