Job Responsibilities
• Provides direct supervision of clerical staff serving in various roles, ensuring efficient and timely turnaround at patient check-in, scheduling and check-out stations.
• Maintains payroll oversight for clerical staff, including approval of time off, staffing and scheduling.
• Maintains clinic cash controls on day-to-day basis.
• Works with BOC to update provider schedules and make necessary changes.
• Fills in, when necessary, for the purpose of business continuity.
• Educates and trains all clerical staff members as to best practices, EMR/Cadence updates and organizational policies.
• Manages inventory of office supplies, including ordering and inventory maintenance.
• Maintains confidentiality and expectation of confidentiality among the clerical staff.
• Works closely with providers, providing updates when necessary.
• Communicates effectively with all providers, staff members and administrators, in order to provide a high level of care.
• Works closely with billing and coding services in order to promote efficient revenue cycle services.
• Supports clinic operations leader and clinic administration in ongoing initiatives as needed.
Experience
Minimum Required Preferred/Desired 5 years clerical experience in medical office
Education
Minimum Required Preferred/Desired High School diploma or equivalent
Training Description
Minimum Required Preferred/Desired Familiarity with medical coding and medical office operations
Special Skills Description
Minimum Required Preferred/Desired Licensure Description Minimum Required Preferred/Desired Eligibility to sit for AAPC/CPC examination
