Final Mile Strategic Partnerships Director
Shape the Future of Final Mile Delivery at Scale CRST The Transportation Solution is seeking a Final Mile Strategic Partnerships Director to lead executive-level retailer relationships within our Home Solutions business. This role is designed for a proven final mile leader who has owned delivery outcomes inside a national retail environment and brings the credibility to shape long-term partnerships at the enterprise level.
This is a high-impact opportunity for someone who understands how final mile truly works—installs, service quality, peak execution, and brand protection—and can translate that experience into scalable partnerships that drive meaningful growth.
About the Role As the Final Mile Strategic Partnerships Director, you will serve as CRST's executive relationship owner for national retail partners across furniture, appliances, and big-and-bulky home delivery. You will shape how retailers think about final mile delivery strategy, partner closely with CRST operations to design executable solutions, and retain long-term ownership of senior customer relationships.
This role is not about cold outreach or transactional selling. It is about credibility, trust, and the ability to sit across the table from retail leaders as a peer.
What You'll Do
- Own executive-level relationships with national retail partners, serving as CRST's senior point of contact for final mile delivery strategy and performance
- Drive meaningful revenue growth through the development and expansion of large-scale retail partnerships, including $10M+ annual programs
- Engage retailer leadership to understand delivery challenges, service expectations, and long-term priorities
- Shape final mile delivery solutions that are operationally sound, scalable, and aligned with retailer brand standards
- Provide executive oversight during new program launches and expansions, ensuring commitments translate into consistent execution
- Partner closely with operations, implementation, and support teams to align service quality, performance metrics, and continuous improvement
- Act as the voice of the customer internally, influencing cross-functional teams through insight, credibility, and partnership
- Maintain awareness of evolving retailer expectations, delivery models, and industry trends to inform partnership strategy
What Great Looks Like
- Trusted partnerships: Retail leaders view you as a credible partner who understands their delivery operation and brand expectations
- Scalable growth: Large, complex retail programs are launched and expanded successfully, driving sustained revenue growth
- Operational alignment: Customer commitments and operational execution remain tightly aligned, even through peak and complexity
- Executive influence: You shape conversations at the enterprise level and retain long-term ownership of senior relationships
- Brand protection: Delivery programs consistently support retailer service standards, customer experience, and reputation
What You Bring
- Senior-level experience leading or owning final mile, home delivery, or field service operations within a national retail or consumer-facing organization
- Demonstrated ability to build and sustain trusted relationships with executive leaders in corporate procurement, supply chain, or home delivery
- Deep understanding of final mile delivery models, including installs, service quality metrics, damage drivers, and peak execution
- Proven ability to influence outcomes through credibility, operational insight, and partnership rather than transactional selling
Preferred Qualifications
- Prior experience in a senior operational or program leadership role within a national retailer or retailer-managed final mile environment
- Demonstrated success shaping long-term partnerships where execution quality and trust are critical
- Strong executive presence and ability to represent an organization at the enterprise level
Why CRST? CRST is celebrating 70 years of grit, growth, and forward momentum—a legacy built on safety, integrity, and delivering on our commitments. Our Home Solutions business plays a critical role in how we serve some of the most recognized retail brands in the country.
At CRST, you'll lead with influence and impact, backed by a company committed to operational excellence, strong partnerships, and long-term success.
Core Values
- Safety at the Core of All We Do
- Integrity in Every Decision and Action
- Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities
Equal Opportunity Employer CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Final Mile Strategic Partnerships Director
Shape the Future of Final Mile Delivery at Scale CRST The Transportation Solution is seeking a Final Mile Strategic Partnerships Director to lead executive-level retailer relationships within our Home Solutions business. This role is designed for a proven final mile leader who has owned delivery outcomes inside a national retail environment and brings the credibility to shape long-term partnerships at the enterprise level.
This is a high-impact opportunity for someone who understands how final mile truly works—installs, service quality, peak execution, and brand protection—and can translate that experience into scalable partnerships that drive meaningful growth.
About the Role As the Final Mile Strategic Partnerships Director, you will serve as CRST's executive relationship owner for national retail partners across furniture, appliances, and big-and-bulky home delivery. You will shape how retailers think about final mile delivery strategy, partner closely with CRST operations to design executable solutions, and retain long-term ownership of senior customer relationships.
This role is not about cold outreach or transactional selling. It is about credibility, trust, and the ability to sit across the table from retail leaders as a peer.
What You'll Do
- Own executive-level relationships with national retail partners, serving as CRST's senior point of contact for final mile delivery strategy and performance
- Drive meaningful revenue growth through the development and expansion of large-scale retail partnerships, including $10M+ annual programs
- Engage retailer leadership to understand delivery challenges, service expectations, and long-term priorities
- Shape final mile delivery solutions that are operationally sound, scalable, and aligned with retailer brand standards
- Provide executive oversight during new program launches and expansions, ensuring commitments translate into consistent execution
- Partner closely with operations, implementation, and support teams to align service quality, performance metrics, and continuous improvement
- Act as the voice of the customer internally, influencing cross-functional teams through insight, credibility, and partnership
- Maintain awareness of evolving retailer expectations, delivery models, and industry trends to inform partnership strategy
What Great Looks Like
- Trusted partnerships: Retail leaders view you as a credible partner who understands their delivery operation and brand expectations
- Scalable growth: Large, complex retail programs are launched and expanded successfully, driving sustained revenue growth
- Operational alignment: Customer commitments and operational execution remain tightly aligned, even through peak and complexity
- Executive influence: You shape conversations at the enterprise level and retain long-term ownership of senior relationships
- Brand protection: Delivery programs consistently support retailer service standards, customer experience, and reputation
What You Bring
- Senior-level experience leading or owning final mile, home delivery, or field service operations within a national retail or consumer-facing organization
- Demonstrated ability to build and sustain trusted relationships with executive leaders in corporate procurement, supply chain, or home delivery
- Deep understanding of final mile delivery models, including installs, service quality metrics, damage drivers, and peak execution
- Proven ability to influence outcomes through credibility, operational insight, and partnership rather than transactional selling
Preferred Qualifications
- Prior experience in a senior operational or program leadership role within a national retailer or retailer-managed final mile environment
- Demonstrated success shaping long-term partnerships where execution quality and trust are critical
- Strong executive presence and ability to represent an organization at the enterprise level
Why CRST? CRST is celebrating 70 years of grit, growth, and forward momentum—a legacy built on safety, integrity, and delivering on our commitments. Our Home Solutions business plays a critical role in how we serve some of the most recognized retail brands in the country.
At CRST, you'll lead with influence and impact, backed by a company committed to operational excellence, strong partnerships, and long-term success.
Core Values
- Safety at the Core of All We Do
- Integrity in Every Decision and Action
- Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities
Equal Opportunity Employer CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
