Head of Payments Growth and Partner Success

Kotapay is seeking an experienced payments leader to drive the growth, performance, and continued development of our ACH and payroll processing, credit and debit card, Banking-as-a-Service, and Priority Pay business lines. The Head of Payments Growth and Partner Success will own Kotapay’s commercial strategy and carry full accountability for financial performance, sales, client relationships, partnerships, and product direction.

This is an opportunity to lead an established payments business while helping shape its next stage of growth within First International Bank & Trust.

Key Responsibilities

• Develop and execute growth strategies with accountability for revenue, profitability, budgets, and key performance indicators.
• Lead market-facing functions, including sales, client success, product management, partnerships, and distribution channels.
• Expand enterprise sales, Banking-as-a-Service relationships, referral channels, and strategic partnerships.
• Guide pricing, commercial strategy, product development, and go-to-market execution.
• Build and lead a high-performing commercial team focused on growth, accountability, and client success.
• Strengthen relationships with clients, prospects, partners, and industry stakeholders.
• Partner across Operations, Risk, Technology, Finance, Legal, Compliance, and Marketing to support scalable, responsible growth.
• Provide executive leadership and the Board with regular updates on financial performance, strategic priorities, growth initiatives, and risk.

Qualifications

• Bachelor’s degree in business, finance, or a related field, or an equivalent combination of education and experience.
• 15+ years of progressive leadership experience in payments, fintech, banking, or a related financial services industry.
• Significant P&L leadership experience with demonstrated success driving revenue growth, profitability, and business expansion.
• Deep experience with ACH, payroll processing, or related payment solutions, with exposure to areas such as Banking-as-a-Service, embedded finance, commercial cards, or payment platforms.
• Experience building and leading commercial teams across sales, partnerships, client success, account management, or business development.
• Strong financial and operational experience within a regulated banking or financial services environment.

What Will Help You Succeed

• Change Leadership: You can guide an established business through growth, innovation, and evolving market expectations.
• Decision Making: You balance growth opportunities with financial performance, client needs, operational realities, and risk.
• Relationship Building: You establish credibility with employees, clients, partners, executives, and industry stakeholders.
• Communication: You communicate complex business priorities clearly and effectively across different audiences.
• Commercial Leadership: You create accountability and bring sales, product, partnerships, and client success together around shared goals.
• Strategic Thinking: You understand market trends and emerging technologies and can translate them into actionable business priorities.
• Collaboration: You work effectively across functions to drive sustainable growth and strong execution.

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