Remote | Contract | Customer Support
Get paid to record about an hour of the real work you already do in Zendesk.
We're looking for experienced support agents, team leads, and Zendesk admins to record themselves doing genuine, professional work in Zendesk. Each submission is roughly an hour-long screen recording of a realistic task, plus the file you produced along the way. Your recordings help teach AI systems how skilled professionals actually use business software.
What You'll Do
- Triage and resolve a queue of sample tickets using views, tags, and macros
- Write and organize a set of macros or canned responses for common issues
- Draft and publish a help center article from a recurring ticket theme
- Build a ticket report or export that summarizes volume, categories, or SLAs
- Work at your normal professional pace and quality, the way you would for a real client or employer
Who We're Looking For
- At least 2 years of customer support experience with daily use of Zendesk
- Your own working access to Zendesk (a personal, trial, or sandbox account is fine)
- A Mac (Apple Silicon or Intel) or Windows computer you can install software on
- Willingness to install our recording app, Bloom, and grant it Screen Recording and Accessibility permissions
- Ability to complete identity verification
- Use only sample data or data you own: no confidential employer or client information on screen
How It Works
- Apply and select the tool you're strongest in.
- If you're a fit, complete onboarding: identity verification, Workada Timer setup, Bloom setup, and accepting the contributor terms.
- Open Bloom, start recording, and complete about an hour of real work in Zendesk.
- Submit the recording along with the file you produced.
What We Offer
- Fully remote, contract work you schedule around your life
- Paid work that uses skills you already have
- A chance to shape how AI learns to use professional software
Ready to apply? Apply with your résumé and select your Customer Support tools. We review every application and will follow up by email with next steps.
We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
