Student Program Associate, Student Organization Support (4)

Posting Details

I. JOB OVERVIEW

Job Description Summary:

About the Division for Student AffairsThe Division for Student Affairs (DSA) engages with students throughout all phases of the student lifecycle. DSA's integrated approach is to provide a cohesive student experience built upon three core values: genuine collaboration, a comprehensive approach to problem-solving, and most importantly, putting students at the center of all that we do.

Position SummaryThe Student Program Associate, Student Organization Support provides critical support and guidance to student organizations through fiscal responsibility, operational procedures and administrative support and training. This role will help oversee GW OrgHelp, which offers centralized financial, administrative, and event planning services to 500+ student organizations through email support and drop-in office hours.

Key Responsibilities
Student Organization Support

• Design and distribute comprehensive training materials and web resources regarding university policies, event planning protocols, and procedural compliance.
• Support student organizations in the effective management of funds, providing direct guidance on fiscal responsibility and the navigation of university procure to pay (P2P) or procurement systems.
• Serve as the primary voice for student organization leaders by authoring the Student Organizations newsletter and managing multi-channel communications (email, web, and social media).
• Provide support for complex event planning, ensuring student groups successfully navigate the intersection of institutional policy and creative programming.

Operations Management and Service Excellence

• Direct the daily operations of GW Org Help, ensuring the drop-in and email support services provide efficient, high-quality, and student-centered assistance.
• Serve as a power user for Campus Groups, leveraging the platform to manage student organization logistics, including financial transactions, travel reservations, and contract processing.
• Support the design and implementation of expanded services for Org Help, including the management of equipment rentals, printing/copying services, and continuous brand marketing.
• Design and refine standard operating procedures (SOPs) for the Org Help desk to ensure inquiries are triaged, tracked, and resolved with maximum efficiency.
• Support a data collection framework to track Org Help volume, common "pain points" for students, and staff response times

Student Staff Development and Supervision

• Lead the full lifecycle of the Org Help undergraduate staff, including recruitment, onboarding, and ongoing supervision. Manage office scheduling, task delegation, and professional development.
• Establish and enforce student-centric service standards for the Org Help desk, coaching staff to deliver empathetic, solution-oriented support in both walk-in and digital environments.
• Provide onboarding and continuous coaching/training to student staff with a focus on professional competencies and career readiness
• Act as the primary point of contact for complex issues escalated by student staff, navigating high-stakes situations with diplomacy and institutional knowledge.

The position is based at GW's Foggy Bottom Campus in Washington, DC, and may require travel across campuses. The position may also include regular evening hours in support of Org Help operations. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

• Degree in higher education administration, business management or related field
• Experience within a student affairs department
• Excellent verbal and written communication skills
• Proficiency with personal computers and the use of database software
• Proficiency with Google Suite products
• Experience working with student organizations
• Demonstrated experience working with a wide-range of underrepresented populations and a critical constructivist approach to working with student organization leaders
• Excellent organizational skills
• Experience with Campus Groups platform

Hiring Range
$47,073.26 - $64,771.35

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit

II. JOB DETAILS

Campus Location:
Foggy Bottom, Washington, D.C.

College/School/Department:
Division of Student Affairs

Family
Student Affairs

Sub-Family
Student Programs

Stream
Individual Contributor

Level
Level 1

Full-Time/Part-Time:
Full-Time

Hours Per Week:
40+

Work Schedule:
Monday - Friday, 9am - 6pm with some evening and weekend hours

Will this job require the employee to work on site?
Yes

Employee Onsite Status
Hybrid

Telework:
Yes

Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?
No

Posting Number:
S014247

Job Open Date:
06/17/2026

Job Close Date:

If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:

Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.