This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Service Delivery based in United States. This leadership role is responsible for driving the successful end-to-end delivery of complex fiber infrastructure programs across dense metro and long-haul networks. You will oversee multi-disciplinary operations teams managing engineering, permitting, construction, and deployment activities across highly regulated environments. The position plays a critical role in ensuring projects are delivered on time, within budget, and aligned with client expectations. You will act as a senior client-facing leader, building trusted relationships with key accounts and guiding strategic execution across large-scale deployments. The role also involves shaping operational frameworks, improving delivery efficiency, and scaling processes to support continued organizational growth. This is a high-impact position suited for an experienced leader who thrives in complex infrastructure environments and excels at balancing strategic oversight with hands-on execution.
Accountabilities:- Lead, mentor, and develop high-performing operations teams including project managers and coordinators, fostering a culture of accountability, performance, and continuous improvement.
- Oversee end-to-end delivery of large-scale fiber infrastructure projects, including scheduling, budgeting, risk management, and milestone tracking.
- Manage vendor relationships including selection, bid management, contract negotiation, and performance oversight for engineering, environmental, and construction partners.
- Serve as the primary operational liaison for key client accounts, leading executive communications, business reviews, and escalation resolution.
- Ensure compliance and execution across the full OSP lifecycle, including engineering, permitting, construction, splicing, and testing activities.
- Validate vendor invoices, monitor project financials, and support capital budget management and cost optimization initiatives.
- Identify process inefficiencies and drive operational improvements to increase delivery speed, scalability, and overall service quality.
Requirements: - 10+ years of experience in operations leadership, ideally within fiber infrastructure, telecom, or large-scale OSP environments.
- Proven experience managing end-to-end Outside Plant (OSP) lifecycle projects, including engineering, permitting, construction, and deployment.
- Demonstrated ability to lead and scale high-performing teams, including experience managing managers or senior project leaders.
- Strong executive communication skills with experience engaging clients, stakeholders, and senior leadership in high-stakes environments.
- Deep understanding of fiber network design, cost structures, construction practices, and regulatory/permitting requirements.
- Strong project planning, budgeting, and risk management capabilities across complex, multi-site programs.
- Proficiency with tools such as Google Workspace, Smartsheet, GIS platforms, and mapping tools (Google Earth/Maps).
- Ability to travel up to 20% as required for client meetings, project oversight, and field engagement.
- Bachelor's degree preferred, along with experience in data-driven operational environments.
Benefits: - Competitive base salary ranging from $135,000 to $155,000 annually, plus up to 20% target bonus.
- Comprehensive health coverage including medical, dental, and vision insurance.
- Paid life insurance and short-term disability coverage.
- 401(k) retirement plan with employer match.
- Paid time off, holidays, and flexible remote work arrangement.
- Opportunity to lead large-scale, high-impact fiber infrastructure programs nationwide.
- Professional growth within a rapidly scaling infrastructure organization focused on digital connectivity expansion.
How Jobgether works: We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Service Delivery based in United States. This leadership role is responsible for driving the successful end-to-end delivery of complex fiber infrastructure programs across dense metro and long-haul networks. You will oversee multi-disciplinary operations teams managing engineering, permitting, construction, and deployment activities across highly regulated environments. The position plays a critical role in ensuring projects are delivered on time, within budget, and aligned with client expectations. You will act as a senior client-facing leader, building trusted relationships with key accounts and guiding strategic execution across large-scale deployments. The role also involves shaping operational frameworks, improving delivery efficiency, and scaling processes to support continued organizational growth. This is a high-impact position suited for an experienced leader who thrives in complex infrastructure environments and excels at balancing strategic oversight with hands-on execution.
Accountabilities:- Lead, mentor, and develop high-performing operations teams including project managers and coordinators, fostering a culture of accountability, performance, and continuous improvement.
- Oversee end-to-end delivery of large-scale fiber infrastructure projects, including scheduling, budgeting, risk management, and milestone tracking.
- Manage vendor relationships including selection, bid management, contract negotiation, and performance oversight for engineering, environmental, and construction partners.
- Serve as the primary operational liaison for key client accounts, leading executive communications, business reviews, and escalation resolution.
- Ensure compliance and execution across the full OSP lifecycle, including engineering, permitting, construction, splicing, and testing activities.
- Validate vendor invoices, monitor project financials, and support capital budget management and cost optimization initiatives.
- Identify process inefficiencies and drive operational improvements to increase delivery speed, scalability, and overall service quality.
Requirements: - 10+ years of experience in operations leadership, ideally within fiber infrastructure, telecom, or large-scale OSP environments.
- Proven experience managing end-to-end Outside Plant (OSP) lifecycle projects, including engineering, permitting, construction, and deployment.
- Demonstrated ability to lead and scale high-performing teams, including experience managing managers or senior project leaders.
- Strong executive communication skills with experience engaging clients, stakeholders, and senior leadership in high-stakes environments.
- Deep understanding of fiber network design, cost structures, construction practices, and regulatory/permitting requirements.
- Strong project planning, budgeting, and risk management capabilities across complex, multi-site programs.
- Proficiency with tools such as Google Workspace, Smartsheet, GIS platforms, and mapping tools (Google Earth/Maps).
- Ability to travel up to 20% as required for client meetings, project oversight, and field engagement.
- Bachelor's degree preferred, along with experience in data-driven operational environments.
Benefits: - Competitive base salary ranging from $135,000 to $155,000 annually, plus up to 20% target bonus.
- Comprehensive health coverage including medical, dental, and vision insurance.
- Paid life insurance and short-term disability coverage.
- 401(k) retirement plan with employer match.
- Paid time off, holidays, and flexible remote work arrangement.
- Opportunity to lead large-scale, high-impact fiber infrastructure programs nationwide.
- Professional growth within a rapidly scaling infrastructure organization focused on digital connectivity expansion.
How Jobgether works: We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
