Service Desk SpecialistLocation: Uniondale, NY
Employment Type: 3-Month Contract
Compensation: $28-32/hr W2
About the RoleLHH is seeking a Technical Support/Service Desk Specialist for a contract-to-hire opportunity in Uniondale, NY. This role is ideal for a junior to mid-level IT support professional with L1/L2 helpdesk, systems, or technical support experience who enjoys solving end-user issues in a fast-paced, team-oriented environment.
The Service Desk team supports end users across multiple offices and provides both remote and in-person support. The role will involve troubleshooting hardware, software, access, network, VPN, phone, printer, and audio/video issues, while delivering a high level of customer service to legal professionals and internal staff.
Key Responsibilities- Provide technical support to end users by responding to, troubleshooting, and resolving service desk tickets through completion.
- Support hardware, software, printers, phones, network connectivity, VPN, email, sign-on, access, and password-related issues.
- Assist with deployment, imaging, user configurations, onboarding and offboarding, equipment moves, installations, and mobile device support.
- Set up and support audio/video meetings in conference rooms, including Zoom phone and video support.
- Use Freshservice or a similar ticketing system to manage and document support requests.
Qualifications- Minimum of 3 years of experience in IT
- Prior helpdesk, service desk, systems support, or technical support experience required.
- Experience supporting Zoom phones and Zoom video required.
- Experience using a ticketing system required; Freshservice experience is a plus.
- Strong troubleshooting skills across hardware, software, printers, phones, network, VPN, access, Windows 11, Office 365 and user account issues.
- Excellent verbal and written communication, organizational, time management, and interpersonal skills.
- Strong customer service orientation and professional demeanor.
- Ability to work independently and collaboratively as part of a team.
- Familiarity with legal applications, document management systems, financial applications, review platforms, or similar systems is a plus.
- NetDocuments experience is a plus.
- Information technology degree or related certifications preferred, but not required.
- A+ certification or other industry certifications are a plus.
If you or someone you know is interested in this Service Desk Specialist role in Uniondale, NY, please apply today!
Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a nonqualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis. PTO and holiday hours are prorated based on hire date within the calendar year.
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Pay Details: $28.00 to $32.00 per hour
Search managed by: Krysti Ellis
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Service Desk SpecialistLocation: Uniondale, NY
Employment Type: 3-Month Contract
Compensation: $28-32/hr W2
About the RoleLHH is seeking a Technical Support/Service Desk Specialist for a contract-to-hire opportunity in Uniondale, NY. This role is ideal for a junior to mid-level IT support professional with L1/L2 helpdesk, systems, or technical support experience who enjoys solving end-user issues in a fast-paced, team-oriented environment.
The Service Desk team supports end users across multiple offices and provides both remote and in-person support. The role will involve troubleshooting hardware, software, access, network, VPN, phone, printer, and audio/video issues, while delivering a high level of customer service to legal professionals and internal staff.
Key Responsibilities- Provide technical support to end users by responding to, troubleshooting, and resolving service desk tickets through completion.
- Support hardware, software, printers, phones, network connectivity, VPN, email, sign-on, access, and password-related issues.
- Assist with deployment, imaging, user configurations, onboarding and offboarding, equipment moves, installations, and mobile device support.
- Set up and support audio/video meetings in conference rooms, including Zoom phone and video support.
- Use Freshservice or a similar ticketing system to manage and document support requests.
Qualifications- Minimum of 3 years of experience in IT
- Prior helpdesk, service desk, systems support, or technical support experience required.
- Experience supporting Zoom phones and Zoom video required.
- Experience using a ticketing system required; Freshservice experience is a plus.
- Strong troubleshooting skills across hardware, software, printers, phones, network, VPN, access, Windows 11, Office 365 and user account issues.
- Excellent verbal and written communication, organizational, time management, and interpersonal skills.
- Strong customer service orientation and professional demeanor.
- Ability to work independently and collaboratively as part of a team.
- Familiarity with legal applications, document management systems, financial applications, review platforms, or similar systems is a plus.
- NetDocuments experience is a plus.
- Information technology degree or related certifications preferred, but not required.
- A+ certification or other industry certifications are a plus.
If you or someone you know is interested in this Service Desk Specialist role in Uniondale, NY, please apply today!
Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a nonqualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis. PTO and holiday hours are prorated based on hire date within the calendar year.
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Pay Details: $28.00 to $32.00 per hour
Search managed by: Krysti Ellis
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
