LHH is actively seeking an Accounting Clerk II for one of our top clients in New York! This will be a long term contract with our client and will report to their office in Lancaster, NY!
Collections Specialist Position Summary The Collections Specialist is responsible for managing customer accounts, monitoring outstanding balances, and driving timely payment collection. This role works closely with customers, Sales, Customer Service, Finance, and other internal teams to resolve payment issues, reduce delinquent accounts, and maintain positive customer relationships while supporting the company's cash flow objectives.
The ideal candidate will have strong communication and negotiation skills, attention to detail, and
at least 5 years of experience in collections, including significant experience conducting collection calls with customers. Key Responsibilities - Monitor accounts receivable aging reports and prioritize collection activities based on account status and risk.
- Contact customers by phone, email, and written correspondence regarding past-due invoices and outstanding balances.
- Conduct professional and effective collection calls to secure payment commitments and resolve delinquent accounts.
- Investigate and resolve billing discrepancies, payment disputes, and account-related issues.
- Maintain accurate and detailed records of collection activities, payment commitments, and customer communications.
- Collaborate with Sales, Customer Service, Finance, and other internal departments to resolve outstanding account concerns.
- Review customer payment history and trends to identify potential collection risks and proactively address concerns.
- Reconcile customer accounts and ensure payments are accurately applied to outstanding invoices.
- Prepare weekly and monthly collections reports, including updates on aging, delinquent accounts, and collection activity.
- Escalate significantly delinquent or high-risk accounts to management as appropriate.
- Support month-end closing activities related to accounts receivable and collections.
- Assist with evaluating customer creditworthiness and making recommendations regarding credit limits and account terms.
- Ensure collection activities comply with company policies, accounting procedures, contractual requirements, and applicable guidelines.
- Maintain professional, respectful, and positive customer relationships while applying effective collection practices.
- Support additional accounts receivable and collections initiatives as needed.
Required Qualifications - Minimum of 5 years of collections experience, with strong experience conducting collection calls.
- Proven experience managing past-due accounts and collecting outstanding balances.
- Strong verbal and written communication skills.
- Excellent negotiation, problem-solving, and customer service skills.
- Strong attention to detail and ability to maintain accurate account records.
- Experience with accounts receivable, account reconciliation, and payment application.
- Ability to prioritize multiple accounts and collection activities in a fast-paced environment.
- Proficiency with Microsoft Office, particularly Excel, and experience working with accounting or ERP systems.
- Ability to work collaboratively with Sales, Customer Service, Finance, and other internal teams.
Preferred Qualifications - Experience with business-to-business (B2B) collections.
- Experience reviewing customer creditworthiness or recommending credit limit adjustments.
- Experience supporting month-end accounts receivable close activities.
- Familiarity with accounts receivable aging reports and collection metrics.
Pay Details: $27.00 to $29.00 per hour
Search managed by: Kaitlynne Hope
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
