Backflow Technician

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

• Work/Life Balance - PTO 3 Weeks + 9 paid holidays
• Great Benefits - Medical/Dental/Vision
• Retirement - 401k matching up to 3%
• Stable Company - Career Advancement!

This position is responsible for service, repair, maintenance, and inspections of backflow valve systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.

ESSENTIAL FUNCTIONS:

• Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities
• Perform backflow valve system repairs, maintenance, and upgrades
• Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
• Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors
• Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth

KNOWLEDGE AND SKILLS:

• Two or more years in the installation and/or service of backflow valve systems
• Strong customer service communication and conflict resolution skills
• Strong written and verbal communication skills

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

• Must qualify for state license
• Knowledge of life safety codes
• Equipment manufacturer’s training and/or certifications are desirable
• Computer/tablet literacy

#SAFE