Business Services & Consulting • Rochester, Minnesota, United States
Chief, Enterprise Contact Center & Customer Experience
Rochester, Minnesota, United StatesOn-sitePosted 10 hours ago
Business Services & Consulting
About the Role
Mayo Clinic seeks an experienced leader to head the Enterprise Contact Center of Excellence, guiding vision, governance, and transformation across enterprise contact center capabilities.
The role drives customer engagement, access, and operational performance, partnering with Digital and IT to advance platform strategy, analytics, and AI-enabled improvements. Hybrid work within 100 miles of Mayo campuses is required.
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What You'll Do
Mayo Clinic seeks an experienced leader to head the Enterprise Contact Center of Excellence, guiding vision, governance, and transformation across enterprise contact center capabilities.
The role drives customer engagement, access, and operational performance, partnering with Digital and IT to advance platform strategy, analytics, and AI-enabled improvements.
Hybrid work within 100 miles of Mayo campuses is required.
