Customer Service Representative

Location: Morris Plains, NJ (Hybrid Schedule)
Salary: up to $75,000 + Annual Bonus
Industry Experience: Food manufacturing, ingredients, chemical, or related industries highly preferred
SAP Experience: Strongly preferred
BENEFITS:
Medical, dental, and vision insurance o 401(k) plan , Paid holidays , Paid vacation ,Paid sick leave, Life and disability insurance ; Annual discretionary bonus
About the Role
Our client is seeking a Customer Service Representative to support customers throughout the order fulfillment process while ensuring exceptional service and accurate order management. This position serves as a key link between customers, sales, supply chain, logistics, and other internal teams to ensure timely delivery, issue resolution, and overall customer satisfaction. Experience working within SAP or a similar ERP system is highly desirable.
Key Responsibilities

• Process customer purchase orders accurately and efficiently to ensure timely fulfillment and delivery.
• Maintain ongoing communication with customers regarding order status, shipment schedules, and product availability.
• Respond to customer inquiries, concerns, and complaints, coordinating with internal departments to facilitate prompt resolutions.
• Support the sales team by providing customer-specific information, order updates, and account insights.
• Capture customer feedback and help drive initiatives that enhance the overall customer experience.
• Maintain customer records and master data within SAP to ensure accurate processing and shipment of orders.
• Generate and review SAP and operational reports to monitor order releases, shipments, and invoicing activities.
• Collaborate with supply chain, logistics, and commercial teams to proactively address service challenges.

Qualifications

• Bachelor's degree preferred or equivalent customer service experience.
• 2+ years of customer service, order management, or supply chain support experience.
• Experience in the food, ingredients, chemical, or manufacturing industry is a plus.
• SAP experience is strongly preferred; experience with other ERP systems will also be considered.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite, Teams, SharePoint, and related business applications.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Pay Details: $70,000.00 to $75,000.00 per year
Search managed by: Tracy Galarza
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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