Xapo seeks a Chief Customer Officer to own the Customer P&L across retail and institutional, growing assets and improving retention in a fully remote, global banking environment.
The role blends growth, product pricing, and client coverage with governance from Finance, Risk, and Compliance, requiring 10+ years in senior commercial leadership within digital banking or fintech.
You will lead a unified customer operating model, drive AUM, CAC efficiency, and churn reduction, reporting to the CEO.
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What You'll Do
Xapo seeks a Chief Customer Officer to own the Customer P&L across retail and institutional, growing assets and improving retention in a fully remote, global banking environment.
The role blends growth, product pricing, and client coverage with governance from Finance, Risk, and Compliance, requiring 10+ years in senior commercial leadership within digital banking or fintech.
You will lead a unified customer operating model, drive AUM, CAC efficiency, and churn reduction, reporting to the CEO.
