Business Services & Consulting • Alameda, California, United States
Director, AI-Driven Customer Service & Experience
Alameda, California, United StatesOn-sitePosted 11 hours ago
Business Services & Consulting
About the Role
Abbott Laboratories in Alameda, CA, seeks a Director of Customer Service to lead strategy and operations for ADC product support, driving AI-enabled service capabilities, automation, and analytics across channels. You will oversee millions of customer interactions annually, shaping a differentiated customer experience while aligning with Abbott’s Quality System.
You will manage in-house and outsourced teams, guide strategic initiatives, and partner with Marketing, Finance, HR and Legal to
#J-18808-Ljbffr
What You'll Do
Abbott Laboratories in Alameda, CA, seeks a Director of Customer Service to lead strategy and operations for ADC product support, driving AI-enabled service capabilities, automation, and analytics across channels.
You will oversee millions of customer interactions annually, shaping a differentiated customer experience while aligning with Abbott’s Quality System.
You will manage in-house and outsourced teams, guide strategic initiatives, and partner with Marketing, Finance, HR and Legal to #J-18808-Ljbffr
