Technology & IT • New York, New York, United States
Customer Success Lead - US Growth & Strategic Accounts
New York, New York, United StatesOn-sitePosted 10 hours ago
Technology & IT
About the Role
Dust, based in New York, is seeking its first dedicated US Customer Success leader to own the post-sales motion for a fast-growing AI-native company. You will begin as a player-coach, personally managing strategic accounts and coordinating CSMs, Deployment Strategists, and Solutions Engineers to drive adoption, retention, and expansion.
You will build operating rhythms, segmentation, and playbooks while partnering with Sales and Product to shape Dust’s US CS strategy and customer outcomes.
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What You'll Do
Dust, based in New York, is seeking its first dedicated US Customer Success leader to own the post-sales motion for a fast-growing AI-native company.
You will begin as a player-coach, personally managing strategic accounts and coordinating CSMs, Deployment Strategists, and Solutions Engineers to drive adoption, retention, and expansion.
You will build operating rhythms, segmentation, and playbooks while partnering with Sales and Product to shape Dust’s US CS strategy and customer outcomes.
