Human Services Director (35)

Human Services Director

Liberty Healthcare is accepting applications for an anticipated opening and full-time Director position.

This role will lead a new statewide initiative to improve the efficiency and effectiveness of a largescale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities.

Program elements will include:

• Partnering with state agency teams
• Creating an ideal experience for individuals who report complaints and grievances
• Reviewing, triaging, processing reported incidents on a timely basis
• Ensuring a high degree of consistency and quality of reviews
• Data analysis and reporting
• Providing technical assistance to HCBS providers
• Preparing for future initiatives

Director responsibilities:

• Leading with a focus on the best interests of the people we serve
• Directing a start-up initiative
• Establishing and leading a statewide program
• Hiring and managing a team of approximately 10 remote Quality Reviewers
• Fostering collaborative relationships with a wide array of stakeholders
• Establishing a high-performance culture
• Ensuring contract deliverables are met

You will work primarily Monday through Friday during daytime hours. This is a remote position which will allow you to work from your home and will require occasional travel to Augusta, Maine and other locations.

You can expect:

• Salary range between $100,000 and $125,000 (depending on qualifications)
• Health, dental, and vision insurance
• 30 days of paid time off annually for holidays, vacation, sick, and personal leave
• FSA, 401(k), and other perks

Full details on Liberty's benefits plan available at www.libertyhealthcare.com/upload/138.pdf

Desired qualifications:

You should have a proven track record of successfully leading human services programs and have deep knowledge in these areas:

• Home and Community Based Services
• Person-centered care of older adults and people who are living with disabilities
• Quality improvement and inter-rater reliability methodologies

Although this is a remote position, residency within Maine is required.

About Liberty Healthcare:

Liberty is recognized by CMS as a QIO-like entity and Certified by the Joint Commission. Liberty Healthcare is an equal opportunity employer committed to diversity, equity, and inclusion. Our organization is composed of, and proudly serves, people of diverse backgrounds and abilities. All qualified applicants shall receive consideration for employment without regard to race, color, creed, sex, national origin, ancestry, age, physical or mental disability, or sexual orientation.