Technology & IT • Buffalo, New York, United States
24/7 Technical Support Engineer
Buffalo, New York, United StatesOn-sitePosted 11 hours ago
Technology & IT
About the Role
Motive, a leader in safety and operations AI, is seeking a Technical Support Representative to deliver fast, empathetic resolutions across phone, email, and chat from our Buffalo, NY office. You will work cross-domain to minimize transfers and resolve issues quickly.
This role requires strong technical troubleshooting, experience with Genesys/Amazon Connect and Salesforce, and fluency in Spanish and English. You will help maintain SLAs and contribute to continuous improvement.
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What You'll Do
Motive, a leader in safety and operations AI, is seeking a Technical Support Representative to deliver fast, empathetic resolutions across phone, email, and chat from our Buffalo, NY office.
You will work cross-domain to minimize transfers and resolve issues quickly.
This role requires strong technical troubleshooting, experience with Genesys/Amazon Connect and Salesforce, and fluency in Spanish and English.
You will help maintain SLAs and contribute to continuous improvement.
