Technology & IT • San Francisco, California, United States
Global VP, Customer Success — AI-Driven Growth
San Francisco, California, United StatesOn-sitePosted 9 hours ago
Technology & IT
About the Role
incident.io is seeking a VP of Customer Success to lead and scale our global post-sales function as we grow revenue. You will own the success motion across Commercial, Mid-Market, and Enterprise, reporting to the CRO and partnering with co-founders and our Field CTO.
You will architect a world-class CS organization across geographies, deploy AI-forward workflows, and drive high GRR/NRR while coaching a global team. This is a strategic, hands-on leadership role.
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What You'll Do
incident.io is seeking a VP of Customer Success to lead and scale our global post-sales function as we grow revenue.
You will own the success motion across Commercial, Mid-Market, and Enterprise, reporting to the CRO and partnering with co-founders and our Field CTO.
You will architect a world-class CS organization across geographies, deploy AI-forward workflows, and drive high GRR/NRR while coaching a global team.
