Business Services & Consulting • Sunnyvale, California, United States
Global VP of Threat Protection Support
Sunnyvale, California, United StatesOn-sitePosted 16 hours ago
Business Services & Consulting
About the Role
Proofpoint seeks a visionary VP of Threat Protection Customer Support to define and drive the global customer support strategy. You will lead a 24x7 worldwide team, partner across Product, Engineering, and Sales, and push AI-powered service delivery to improve customer outcomes.
The role focuses on scalability, customer advocacy, and operational excellence in a fast-growing cybersecurity company. You will shape programs to reduce friction, monitor CSAT/NPS, and build differentiated offerings for
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What You'll Do
Proofpoint seeks a visionary VP of Threat Protection Customer Support to define and drive the global customer support strategy.
You will lead a 24x7 worldwide team, partner across Product, Engineering, and Sales, and push AI-powered service delivery to improve customer outcomes.
The role focuses on scalability, customer advocacy, and operational excellence in a fast-growing cybersecurity company.
You will shape programs to reduce friction, monitor CSAT/NPS, and build differentiated offerings for #J-18808-Ljbffr
