Key Account Operations Associate

Role Overview

Ddrives operational excellence across JET's highest-volume partners strategic accounts. You'll be the operational expert for brands, ensuring they consistently meet delivery standards whilst leading technology deployments and performance improvement initiatives.

This role combines strategic relationship management with hands-on problem-solving, partnering with commercial, product and market teams to deliver results that matter to our customers.

Key Responsibilities

• Owns day-to-day operational relationships with key local brands (e.g, McDonald’s), attend partner QBRs and represents logistics performance and operational improvement plans
• Partner with market account management teams to improve understanding of logistics performance, ensuring escalations are managed and commercial teams are operationally aligned
• Conducts partner visits and runs local test-and-learn initiatives to solve partner operational issues using existing operational and communication levers
• Leads in-market deployment of new technology and features (e.g. NFC), partnering with local commercial and ops teams to drive adoption
• Surfaces local delivery issues, CS patterns, and competitive insight to global teams to inform business cases, standards, and product prioritisation

 What will you bring to the table?

• Analytical skills and financial acumen to develop business cases, compare potential options, develop recommendations, and prioritize problems. 
• You have experience managing complex projects with multiple stakeholders across business groups and global locations. 
• Passion for solving problems through out-of-the-box thinking; you use creativity and grit to navigate new challenges
• You can translate high-level visions into tactical plans, and are not afraid to roll-up your sleeves to understand the more technical aspects of our network
• Outstanding verbal and written communication skills, with the ability to effectively communicate complex concepts and strategies to diverse stakeholders
• Proven ability to collaborate & influence effectively with cross-functional teams and stakeholders at all levels of the organization to drive alignment and achieve common goals
• While you are highly skilled at mining insights from data, you can balance precision with intuition to move forward at pace. 

Applicant Requirements 

• Experience in a commercial management role, e.g. strategy, P&L ownership, finance
• High preference for direct experience with independent contractor models
• Experience working with on-demand delivery or supply chain is an asset 
• MBA or equivalent work experience with a Bachelor’s degree