Support Engineer

Job Title: Support Engineer

Job Type: Contractor

Location: Remote

Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Key Responsibilities:

1. Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
2. Utilize scripting skills to automate routine support tasks and improve incident response times.
3. Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
4. Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets.
5. Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
6. Create, maintain, and improve technical documentation and best practice guidelines.
7. Deliver clear, empathetic, and professional communication to both technical and non-technical audiences.

Required Skills and Qualifications:

1. Advanced proficiency with scripting languages (e.g., Python, Bash, PowerShell).
2. Strong hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
3. Extensive knowledge of JIRA for issue tracking and project management.
4. In-depth understanding of TCP/IP networking concepts and troubleshooting techniques.
5. Demonstrated excellence in both written and verbal communication.
6. Proven problem-solving skills in high-pressure environments.
7. Ability to work autonomously in a remote, distributed team structure.

Preferred Qualifications:

1. Relevant industry certifications (e.g., AWS Certified Solutions Architect, CCNA).
2. Previous experience in a technical support or cloud operations role for enterprise customers.
3. Background in ITIL or similar IT service management frameworks.