Vice President Ultimate Rewards Program Management

Join us to shape the future of our rewards program and deliver exceptional value to our customers. Make a meaningful impact by driving innovation and collaboration across teams.

Job Summary:

As a Vice President Ultimate Rewards Program Management in the Ultimate Rewards team, you will play an integral role in the strategic direction, development, and execution of the Ultimate Rewards program. Your work will drive customer engagement, loyalty, and satisfaction through innovative rewards offerings, seamless program operations, and cross-functional leadership. You will also collaborate with teams across the business to deliver program initiatives and ensure the program remains competitive and valuable. This is an opportunity to lead, innovate, and make a lasting impact on the Ultimate Rewards program engagement.

Job responsibilities:

• Develop and execute the long-term strategy for the Ultimate Rewards program, aligning value proposition with business goals
• Identify and implement new features, customer experiences, and partnerships to enhance program value
• Lead cross-functional teams (finance, product, marketing, analytics) to deliver program initiatives
• Manage day-to-day operations of the Ultimate Rewards program for a seamless customer experience
• Collaborate on program budgets, financial performance, and KPIs in partnership with finance and Card teams
• Monitor and manage program expenses, identifying opportunities for cost optimization
• Analyze customer data and market trends to inform program enhancements and personalization strategies
• Drive member acquisition, engagement, and retention through targeted campaigns and communications
• Ensure program compliance with regulatory requirements and internal policies
• Identify and mitigate program risks
• Foster a collaborative, growth-oriented team culture

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Business, Marketing, Finance, or related field; MBA preferred
• 5-7+ years of experience in loyalty/rewards program management, preferably in financial services or consumer products
• Proven track record of developing and/or managing loyalty programs
• Strong analytical skills and attention to detail
• Ability to own ambiguous projects and operate in a complex, highly matrixed environment
• Experience translating detailed insights into actionable, data-driven strategies
• Ability to identify opportunities, develop recommendations, gain buy-in, and drive outcomes
• Excellent leadership, communication, and stakeholder management skills
• Experience managing multiple, large-scale projects and cross-functional teams
• Growth mindset and collaborative approach

Preferred qualifications, capabilities, and skills:

• Knowledge of regulatory and compliance requirements related to loyalty programs
• Experience in loyalty/rewards program management, strategy, or related field
• Strong financial acumen with experience managing large budgets
• Strong presentation and stakeholder management skills
• Experience with developing and executing program cost optimizations
• Experience with analyzing customer data analysis and personalization strategies
• Ability to adapt to changing business needs
• Track record of fostering positive team culture

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