Location: On site at the location listed in the job posting.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Open new accounts and ensure complete, accurate documentation is obtained from clients
· Collect and review entity due diligence, Know Your Customer (KYC), and beneficial ownership information to satisfy compliance requirements
· Image and index all deposit and client documentation to ensure proper recordkeeping
· Perform account maintenance, including adding/removing signers and updating client records
· Respond to client inquiries regarding bank products, services, account details, and policies, conduct account research, file and process fraud claims
· Handles escalations, high-touch or higher-complexity clients, and can independently resolve issues end-to-end
· Proactively identify cross-selling opportunities, recommending additional bank products and services that align with clients’ operational needs
· Demonstrate comprehensive knowledge of banking systems, internal processes, tools and resources available to associates, and controls designed to protect the bank and our clients
· Manages more complex servicing needs, coordinates across teams, and navigates nuanced client situations
· Research and resolve exceptions in required documentation; loan, collateral and deposit exceptions, assist with past dues
· Provide loan support to relationship teams, collection of payments and fees, processing advances on lines of credit
· Demonstrate knowledge of the loan documentation process, including the ability to identify and differentiate internal loan documents, as well as an understanding of attorney-prepared documentation
· Collaborate with Loan Operations, Treasury Management and Deposit Operations to ensure ongoing, satisfactory monitoring of lending, depository and Treasury Management services for clients
· Perform other duties and responsibilities as assigned
