SheerID Inc. seeks a VP of Customer Success to drive gross and net retention across enterprise accounts, leading a global team and owning retention and expansion targets.
You will shape strategy, deliver high-touch, consultative engagement, and ensure customer health and long-term value. The ideal candidate has 8+ years in enterprise SaaS CS leadership, a track record of >90% GRR and 115% NRR, and experience using AI tools to boost forecasting, playbooks, and productivity.
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What You'll Do
SheerID Inc.
seeks a VP of Customer Success to drive gross and net retention across enterprise accounts, leading a global team and owning retention and expansion targets.
You will shape strategy, deliver high-touch, consultative engagement, and ensure customer health and long-term value.
The ideal candidate has 8+ years in enterprise SaaS CS leadership, a track record of >90% GRR and 115% NRR, and experience using AI tools to boost forecasting, playbooks, and productivity.
