Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.
BCBS Pilsen
Blue Cross and Blue Shield of Illinois is proud to be the state’s only statewide, customer-owned health insurer. We are also the largest provider of health benefits in Illinois, serving more than 8.9 million members in all 102 counties across the state. For more than 85 years, we’ve provided our members with comprehensive, affordable health plans, making Illinois a healthier place to live, work and play.
Job Highlights
Provide prompt, accurate assistance to members and physicians via phone and written inquiries in a high-volume call center
Conduct research to resolve issues, spending approximately 90% of scheduled time on the phone based on business needs
Maintain detailed data entry while managing multiple customer service tasks
Apply strong communication, organizational, and analytical skills to support member satisfaction
Candidate Profile
1+ year of customer service experience or experience in an office environment, including data entry and/or typing skills required
Strong interpersonal, verbal, and written communication skills
Must have the ability to learn quickly and adapt to change
