Business Services & Consulting • Rosemont, IL, United States
Customer Contact Center Representative - Wintrust Rosemont Call Center - Rosemont
Rosemont, IL, United StatesOn-sitePosted 16 hours ago
Business Services & Consulting
About the Role
Skills for Chicago
Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.
Wintrust Rosemont Call Center
Wintrust is proud to be Chicago’s Bank®. Wintrust is not just in the communities they serve. They are part of them. Wintrust was named one of Chicago's Top Workplaces in 2021 by the Chicago Tribune. Entrepreneurial, customer-focused, and team-oriented people thrive at Wintrust. Employees at Wintrust approach each day intent on making an impact and believe in providing truly distinctive customer service. Apply for roles at Wintrust through Skills today!
Job Highlights
Deliver best-in-class customer service through phone and electronic channels
Resolve customer inquiries, complaints, and requests using thorough knowledge of bank systems and procedures
Coordinate solutions for deposit, loan, and treasury management issues, escalating as needed for resolution
Advise and train internal teams on processes and systems while supporting customer issue resolution
Maintain customer relationships and promote additional bank products and services to meet client needs and profitability goals
Candidate Profile
1–3 years of related experience, with strong preference for banking customer service
Call center and dispute resolution experience required (banking experience preferred)
Advanced computer proficiency required
Must complete 5 weeks of onsite training in Rosemont, Monday–Friday, 8:30am–5:00pm
Regular schedule after training: 11:30am–8:00pm
Additional Information
Start Date Nov 2
Location
Rosemont
Benefits
Dental;Medical;Vision
What You'll Do
Deliver best-in-class customer service through phone and electronic channels
Resolve customer inquiries, complaints, and requests using thorough knowledge of bank systems and procedures
Coordinate solutions for deposit, loan, and treasury management issues, escalating as needed for resolution
Advise and train internal teams on processes and systems while supporting customer issue resolution
Maintain customer relationships and promote additional bank products and services to meet client needs and profitability goals
1–3 years of related experience, with strong preference for banking customer service
