Head of AI-First Technical Support

Resolve AI is seeking its Head of Technical Support to design and scale a 24x7, AI-first global support function. You will own the support model, tooling, and team, delivering reliable responses and escalation paths for production systems.

You will run cases end-to-end, work closely with Engineering and Deployment, and drive metrics like AI resolution rate and CSAT, while maintaining clear customer communication during incidents and ensuring on-time resolutions.

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