New York, New York, United StatesPosted 7 hours ago
Technology & IT
About the Role
Pencil is seeking a Customer Success Technical Manager to lead a top enterprise account, shaping scalable adoption and measurable business value. You will partner with the Head of Customer Success to design systems, insights, and practices that ensure client outcomes at scale.
You will manage a high-touch portfolio, drive renewal and growth, and collaborate across Product, Engineering, and Creative teams to prioritize client needs and GenAI-enabled strategies.
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What You'll Do
Pencil is seeking a Customer Success Technical Manager to lead a top enterprise account, shaping scalable adoption and measurable business value.
You will partner with the Head of Customer Success to design systems, insights, and practices that ensure client outcomes at scale.
You will manage a high-touch portfolio, drive renewal and growth, and collaborate across Product, Engineering, and Creative teams to prioritize client needs and GenAI-enabled strategies.
