Field Service Engineer
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Field Service Engineering team with an unmatched depth of capabilities and help our customers solve some of the worlds toughest challenges!
Location/Division Specific Information: North Carolina, South Carolina, Virginia and Maryland Eastern Shore
Discover Impactful Work:
The Field Service Engineer performs installations, maintenance, repairs and other verification/qualification services on hospital and laboratory instruments in an assigned territory for our customers in a professional and timely manner.
A Day in the Life:
- Sets up and installs instrumentation and peripheral equipment at customer sites.
- Conducts preventative maintenance service of instrumentation.
- Provides technical assistance for troubleshooting instrumentation via phone, email, and/or in person in response to request, inquires, and complaints from customers or other members of the Technical Service Team.
- Repairs instruments and/or replaces instrument components, as needed, to restore instrument/software functionality within agreed upon timelines, and to achieve first time fix solutions.
- Meets key quality/performance indicators based on metrics established for field service.
- Ensures customer inquiries and requests are responded to within service level agreement.
- Documents calls and complaints in tracking software, and follow any other documentation requirements in accordance with the Quality System.
- Provides training for customers as well as Technical Service staff, as needed
Keys to Success:
Education:
- Associates Degree, Bachelor's Degree, or equivalent certification in electronics, engineering, physics, or related field of study required.
Experience:
- 2 years of experience as Field Service Engineer in support of laboratory instrumentation required.
Knowledge, Skills, Abilities:
- 75% travel, including weekends as needed. Some International travel may be required for training etc. Some travel may be on short notice.
- Strong customer interaction and interpersonal skills.
- Excellent organizational and time management skills.
- Self-directed; takes initiative.
- Ability to multi task among a variety of concurrent activities with the ability to handle priorities.
- Ability to work cohesively and effectively in a team environment
- Proficient using Microsoft Office products
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Compensation and Benefits
The hourly pay range estimated for this position based in Maryland is $31.73–$47.60.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit:
Field Service Engineer
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Field Service Engineering team with an unmatched depth of capabilities and help our customers solve some of the worlds toughest challenges!
Location/Division Specific Information: North Carolina, South Carolina, Virginia and Maryland Eastern Shore
Discover Impactful Work:
The Field Service Engineer performs installations, maintenance, repairs and other verification/qualification services on hospital and laboratory instruments in an assigned territory for our customers in a professional and timely manner.
A Day in the Life:
- Sets up and installs instrumentation and peripheral equipment at customer sites.
- Conducts preventative maintenance service of instrumentation.
- Provides technical assistance for troubleshooting instrumentation via phone, email, and/or in person in response to request, inquires, and complaints from customers or other members of the Technical Service Team.
- Repairs instruments and/or replaces instrument components, as needed, to restore instrument/software functionality within agreed upon timelines, and to achieve first time fix solutions.
- Meets key quality/performance indicators based on metrics established for field service.
- Ensures customer inquiries and requests are responded to within service level agreement.
- Documents calls and complaints in tracking software, and follow any other documentation requirements in accordance with the Quality System.
- Provides training for customers as well as Technical Service staff, as needed
Keys to Success:
Education:
- Associates Degree, Bachelor's Degree, or equivalent certification in electronics, engineering, physics, or related field of study required.
Experience:
- 2 years of experience as Field Service Engineer in support of laboratory instrumentation required.
Knowledge, Skills, Abilities:
- 75% travel, including weekends as needed. Some International travel may be required for training etc. Some travel may be on short notice.
- Strong customer interaction and interpersonal skills.
- Excellent organizational and time management skills.
- Self-directed; takes initiative.
- Ability to multi task among a variety of concurrent activities with the ability to handle priorities.
- Ability to work cohesively and effectively in a team environment
- Proficient using Microsoft Office products
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Compensation and Benefits
The hourly pay range estimated for this position based in Maryland is $31.73–$47.60.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit:
