Technology & IT • Los Angeles, California, United States
VP of Customer Success, AMER - Scale & Retention
Los Angeles, California, United StatesOn-sitePosted 9 hours ago
Technology & IT
About the Role
UpGuard is seeking a Vice President of Customer Success to own the AMER customer base end to end and to build the operating model for rapid growth. You will report to the Global VP, Customer Success and lead two CSM Managers, a Digital CS Manager and their teams, shaping the strategy for retention, expansion and renewal across the region.
You will build the maturity framework, define career paths and performance standards, and lead value-based EBRs with senior accounts.
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What You'll Do
UpGuard is seeking a Vice President of Customer Success to own the AMER customer base end to end and to build the operating model for rapid growth.
You will report to the Global VP, Customer Success and lead two CSM Managers, a Digital CS Manager and their teams, shaping the strategy for retention, expansion and renewal across the region.
You will build the maturity framework, define career paths and performance standards, and lead value-based EBRs with senior accounts.
