Technology & IT • San Francisco, California, United States
Senior Strategic CSM — Enterprise Accounts
San Francisco, California, United StatesOn-sitePosted 4 hours ago
Technology & IT
About the Role
Salesforce seeks a Director-level Customer Success Manager to serve as a strategic value partner for the most complex accounts. You will drive holistic success, quantify ROI, and align platform capabilities with long-term business outcomes.
In this high-visibility role, lead cross-functional teams across Sales, Product, and Engineering, ensure renewal and expansion, and mentor account teams in navigating enterprise environments and AI-augmented workflows.
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What You'll Do
Salesforce seeks a Director-level Customer Success Manager to serve as a strategic value partner for the most complex accounts.
You will drive holistic success, quantify ROI, and align platform capabilities with long-term business outcomes.
In this high-visibility role, lead cross-functional teams across Sales, Product, and Engineering, ensure renewal and expansion, and mentor account teams in navigating enterprise environments and AI-augmented workflows.
