VP of Customer Experience & Growth

United StatesPosted 8 hours ago

Technology & IT

About the Role

ArrowStream seeks a Vice President of Customer Experience to own the post-implementation journey, leading Account Management and Customer Success to drive adoption, retention, and growth. You will design the journey from go-live through renewal, partnering with cross-functional teams and BEP brand groups to scale a high-touch, AI-enabled experience.

You will deliver executive sponsorship for strategic accounts, set SLAs, coach managers, and align success metrics with business goals.

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What You'll Do

ArrowStream seeks a Vice President of Customer Experience to own the post-implementation journey, leading Account Management and Customer Success to drive adoption, retention, and growth.

You will design the journey from go-live through renewal, partnering with cross-functional teams and BEP brand groups to scale a high-touch, AI-enabled experience.