Business Services & Consulting • Alameda, California, United States
Director, AI-Driven Customer Service & Experience
Alameda, California, United StatesOn-sitePosted 10 hours ago
Business Services & Consulting
About the Role
Abbott in Alameda seeks a Director of Customer Service to drive customer experience strategy and service operations across ADC. You will lead AI-enabled initiatives, automate processes, and oversee a multi-channel contact center handling millions of interactions.
The role reports to senior leadership and requires a strong track record in strategic planning, program management, and budget oversight. Expectdomestic and international travel up to 20% and a focus on quality systems.
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What You'll Do
Abbott in Alameda seeks a Director of Customer Service to drive customer experience strategy and service operations across ADC.
You will lead AI-enabled initiatives, automate processes, and oversee a multi-channel contact center handling millions of interactions.
The role reports to senior leadership and requires a strong track record in strategic planning, program management, and budget oversight.
Expectdomestic and international travel up to 20% and a focus on quality systems.
