Technology & IT • San Francisco, California, United States
Customer Success Growth Leader
San Francisco, California, United StatesOn-sitePosted 17 hours ago
Technology & IT
About the Role
Backstory, headquartered in San Francisco, seeks a Director of Customer Success to lead a growing CS organization and own retention and consumption across the customer base. You’ll manage 1–2 managers and 8–12 CSMs, aligning cross-functional teams to drive value and expansion while ensuring production-grade use of Backstory across customers.
You’ll collaborate with Sales, Professional Services, Technical Support, Studio, and Product, running CS on Backstory itself to demonstrate what the
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What You'll Do
Backstory, headquartered in San Francisco, seeks a Director of Customer Success to lead a growing CS organization and own retention and consumption across the customer base.
You’ll manage 1–2 managers and 8–12 CSMs, aligning cross-functional teams to drive value and expansion while ensuring production-grade use of Backstory across customers.
You’ll collaborate with Sales, Professional Services, Technical Support, Studio, and Product, running CS on Backstory itself to demonstrate what the #J-18808-Ljbffr
