Technology & IT • San Francisco, California, United States
Remote VP, Customer Success - Enterprise Growth
San Francisco, California, United StatesRemotePosted 17 hours ago
RemoteTechnology & IT
About the Role
Clearstory is seeking a VP of Customer Success to own and scale post-sale efforts, leading 12 CSMs, a CS manager, and two support agents. You’ll own GRR/NRR across enterprise, mid-market, and SMB, driving renewal planning, expansion, and a data-driven forecasting cadence.
You will build an enterprise CS motion, multi-stakeholder account plans, and governance for sustained growth, while evolving tooling and AI-assisted workflows to outperform growth in revenue under management.
#J-18808-Ljbffr
What You'll Do
Clearstory is seeking a VP of Customer Success to own and scale post-sale efforts, leading 12 CSMs, a CS manager, and two support agents.
You’ll own GRR/NRR across enterprise, mid-market, and SMB, driving renewal planning, expansion, and a data-driven forecasting cadence.
You will build an enterprise CS motion, multi-stakeholder account plans, and governance for sustained growth, while evolving tooling and AI-assisted workflows to outperform growth in revenue under management.
